Opportunity
The client sought to design an “infusion of the future” that addressed real patient needs across complex transitions, including the move from inpatient to outpatient and home health settings, IV bag changes, and methods of administration. To succeed, the organization needed a clear, evidence-backed understanding of patient and stakeholder experiences, as well as guidance on how human-centered design (HCD) could be applied effectively within a highly regulated healthcare environment.
Constraint
Response
Artemis led a human-centered, data-driven engagement combining interviews, stakeholder listening tours, market research, and a meta-analysis of existing studies to build rich patient life narratives. The team synthesized macro insights on HCD in healthcare, highlighting both benefits and limitations, and translated them into practical recommendations. Through scenario development workshops, experience mapping, and participatory design tools, we helped define a minimal viable ecosystem and created a playbook to support localization. A tailored change management plan ensured internal teams were equipped to adopt and scale the global deliverables.
Impact
The engagement resulted in a clear, actionable roadmap for improving patient experience across the infusion journey, grounded in real patient voices and operational realities. The client gained reusable tools, including experience maps, design playbooks, and adoption strategies, that enabled teams to move from insight to execution while maintaining alignment across regions and functions.