The First Job Problem

We asked employers across the country what it actually takes to say yes to a young person looking for their first job.

Artemis Connection
|
May 2026

Executive Summary

Artemis Connection, a strategic consulting firm that works at the intersection of employers, education systems, nonprofits, and government, interviewed nearly 30 employers across manufacturing, technology, financial services, engineering, and the public sector to answer one question: what does it actually take for a high school student or recent college graduate to get hired into a first job and start building a career?

To understand that question, we first had to look at the state of the labor market:

01

Graduate unemployment for 22-27 year olds is at its highest level in over a decade, exceeding the national rate for five consecutive years

02

AI is eliminating the entry-level roles that used to be the starting point -- research, analysis, drafting, basic coding

03

Families with resources are spending upwards of $50,000 on private career coaches to compensate for a system that isn't working for most young people

Our findings reframed the problem. Hiring managers are overloaded and they are managing leaner teams and absorbing AI transitions amidst rising uncertainty about business conditions. In that context, employers are not screening young talent for technical brilliance or the “right” degree. They are screening for observable signals that a young person will reduce, rather than add to, their operational burden.

Across our research, we found employers consistently identified five observable behaviors they  look for, before offering a young person their first role.

WHAT EMPLOYERS HIRE ON

The five behaviors that move a hiring decision

None of them technical. All of them observable before a candidate walks into their first role.

01

Professionalism

Most-cited skill across every industry we interviewed.

02

Communication

Explains work, asks for help, writes clear updates.

03

Reliability

Shows up, follows through, completes what they start.

04

Critical thinking

Navigates ambiguity without constant management.

05

Coachability

Receives feedback and demonstrably adjusts.

Understanding why these five behaviors resonate, how employers assess them, and what they mean for the organizations building pathways for young adults, is critical.

The entry-level job market is broken

Getting a first job has never been harder for young people.

Graduate unemployment for 22-27 year olds hit 5.7% in early 2026, the highest in over a decade, and above the national rate for five consecutive years. AI is compressing the pathways that used to absorb new entrants: research, analysis, drafting, and basic coding roles are increasingly automated before a young person gets the chance to do them.  Affluent families are responding, Bloomberg reported in April 2026 that parents are spending upwards of $50,000 on private career coaches starting as early as freshman year of high school.

Yet those first roles are where careers traditionally start, skills compound, and professional identity is built.

Employers, meanwhile, are operating under significant pressure: leaner teams, AI transitions, and rising uncertainty about business conditions. In that context, hiring an unproven young person is a risk many are reluctant to take. The youngest talent on the market has not yet had the opportunity to build the evidence that lowers that risk. Artemis sought to understand what that evidence looks like, and whether it can be produced before a young person ever walks into their first role.

Credentials have become noise

The volume of certifications, online courses, and self-reported skill sets has outpaced employers' ability to distinguish meaningful from superficial preparation. For hiring managers already stretched thin, credentials have become one more thing to evaluate without confidence, and one that rarely reduces the perceived risk of hiring someone unproven.

“I've interviewed people with tons of certifications and book smarts but no practical knowledge of what's actually happening in the field.”

SENIOR LEADER, REGIONAL TRANSIT AGENCY

A banking executive made the same point from the other direction: someone who got into the workforce early and built real workplace experience would know more, and be more valuable, than a 21-year-old undergrad who had never worked in a bank branch, regardless of their degree.

Formal qualifications become more relevant as roles become senior and specialized. At entry level, employers are looking for something credentials cannot provide: observable evidence that a young person is ready to work.

FIVE CORE DURABLE SKILLS

The five skills that help employers hire young people

When Artemis Connection asked employers what actually moves a hiring decision for an unproven young candidate, the answers were consistent across every industry and employer type. Employers are not screening for technical brilliance. They are screening for observable signals that a young person will reduce, rather than add to, their operational burden. Five behaviors surfaced as the most reliable proxies, none of them technical, all of them observable before a candidate walks into their first role.

What employers actually screen young candidates for

Hiring managers are not screening for technical brilliance or the "right" degree. They are screening for observable signals that a young person will reduce, rather than add to, their operational burden.

01

Professionalism

Knows how to operate in a professional environment. Spotted within the first communications.

The most frequently cited skill across our interviews, and the one employers said they can spot within the first communications, is professionalism. Does a young person know how to operate in a professional environment? Can they: arrive prepared, speak to their own work, respond to a calendar invite, structure an email, and set up an appointment? Candidates who demonstrated professionalism were described as immediately reducing the perceived risk of hiring them.

WHAT EMPLOYERS LOOK FOR
Arrives prepared, dressed appropriately
Speaks to their own work
Structures emails and sets up meetings

“When students come in dressed appropriately, ready for the conversation, and able to explain their thinking, it immediately builds trust.”

SENIOR ARCHITECT, DESIGN FIRM
02

Communication

Separates candidates who require constant management from those who don't.

Hiring people with no experience is perceived as a risk, particularly for busy managers. Employers described communication as the skill that separates candidates who require constant management from those who don't. These employers want new hires to be able to: explain their own work clearly, ask questions when stuck, and provide written updates without being prompted. Since entry roles are also often customer or team-facing support roles, gaps in communication often surface immediately.

WHAT EMPLOYERS LOOK FOR
Explains own work clearly
Asks questions when stuck
Sends written updates unprompted

“Communication is so important. You need people who can clearly explain what they're doing and ask for help when they're stuck.”

SENIOR PEOPLE LEADER, BIG TECH
03

Reliability

The foundational risk signal. Without it, nothing else matters.

Reliability is the foundational risk signal. An employer who cannot trust that a young person will show up, follow through, and complete what they started, cannot justify the hire regardless of everything else. Employers assess this skill through supervisor references and evidence of completed work. References from early informal jobs (e.g. babysitting, food service, retail) carry genuine weight here. A manager who can confirm consistent attendance and task completion gives an employer the low-risk signal they need.

WHAT EMPLOYERS LOOK FOR
Consistent attendance in prior roles
Follows through and completes work
Supervisor confirmation, including informal jobs

“A portfolio or reference helps because it shows they followed through and actually completed something.”

CEO, EDUCATION TECHNOLOGY COMPANY
04

Critical thinking

Direct signal that a young hire will not require constant management.

The ability to navigate ambiguity independently is one of the most direct signals an employer has that a young hire will not require constant management. What they look for is evidence that a candidate has applied learning to a real situation, worked through it, and can speak to what they did and why. Work samples and structured projects with real deliverables provide that evidence. Coursework alone cannot demonstrate the same because it does not give an employer anything observable to act on.

WHAT EMPLOYERS LOOK FOR
Applied learning to a real situation
Can speak to what they did and why
Work samples, not coursework

“The most valuable thing is someone who can apply what they've learned, not just repeat it back.”

SENIOR ADVISOR, STATE OF MICHIGAN
05

Coachability

The variable that determines whether an early hire becomes a long-term asset.

Employers described coachability as the variable that determines whether an early hire becomes a long-term asset. The signal they look for is not enthusiasm or self-reported openness to feedback, it is demonstrated growth over time: evidence that a candidate received feedback in a prior setting and adjusted their approach as a result.

WHAT EMPLOYERS LOOK FOR
Demonstrated growth over time
Received feedback and adjusted
Evidence, not self-reported openness

“I care less about what they know today and more about how quickly they can learn.”

FORMER ACCOUNT EXECUTIVE, LEGACY MARKETING

Employers assess these skills through observation, not evaluation

Employers do not use rubrics or structured assessments for durable skills when assessing the youngest talent on the market. They use evidence sources that let them observe behavior before committing to a hire, and they weight those sources The strongest proxies from most important to least are:

Supervisor or manager references from any actual work experience
Work samples
Behavioral interview performance
Career or employer fair interactions
Evidence of completed projects with tangible deliverables

The distinction between strong and weak evidence is the distinction between demonstrated and inferred. Coursework and credentials ask employers to infer performance. Work experience and structured projects demonstrate it.

HOW EMPLOYERS WEIGH EVIDENCE

Demonstrated beats inferred — every time

Employers don't use rubrics or structured assessments for durable skills. They use evidence sources that let them observe behavior before committing to a hire. The distinction between strong and weak is the distinction between demonstrated and inferred.

DEMONSTRATED | EMPLOYERS ACT ON THIS

STRONG EVIDENCE

01
Supervisor or manager references

From any actual work experience — including babysitting, food service, retail.

02
Work samples

A real artifact the candidate produced, with a clear scope.

03
Behavioral interview performance

How the candidate has handled situations, in their own words.

04
Career or employer fair interactions

First-hand observation of professionalism in action.

05
Completed projects with tangible deliverables

Defined scope, documented outputs — not classroom coursework.

INFERRED | CARRIES LIMITED WEIGHT

WEAK EVIDENCE

01
Credentials without experience

A degree alone, with no applied work behind it.

02
Coursework or GPA

Says what was studied, not what was done with it.

03
Online or AI-generated certificates

Volume has outpaced employers' ability to distinguish them.

04
Self-reported skills

No third-party validation behind the claim.

05
Projects with no defined scope

Employer can't tell what was actually delivered.

Reducing operational lift unlocks employer willingness

Employers say yes to young talent when the logistics, risk, and time burden of managing them doesn't land on their desk.

The implication runs in two directions.

For schools and community organizations:

The more you absorb, the more employers say yes. Employers who had worked with structured programs (e.g. where attendance tracking, compliance, and supervision scaffolding were handled by an intermediary) were far more likely to take on early-career hires and do it again. That operational infrastructure is what makes the partnership viable.

For the student or parent navigating this without a program behind them

The same logic applies. A young person's first communication with a potential employer should signal that they are easy to work with, clear about what they are asking for, specific about availability, and low-maintenance in how they show up. How a young person writes that first email, whether they follow up, how they handle scheduling, is where the five skills get their first real test. It is the actions before the interview, or before the internship, that demonstrate communication and professionalism in action, and employers are already watching.

“When an intermediary is doing 75% of the lift, like tracking attendance and hours, it suddenly feels realistic for busy employers to host high school students.”

INTERNSHIP SPECIALIST, MAJOR U.S. CITY

The organizations that get this right treat operations as seriously as strategy. A well-designed program that produces skilled young people will still lose employer partners if the day-to-day coordination creates more work than they signed up for. Programs fail not because employers dislike young talent -- they fail because the operational design creates friction. The difference between a program employers return to and one they quietly exit, is almost always operational.

From research to action: what effective programs for entry-level hiring do differently

Organizations working to create career pathways for young people have a clear design mandate: produce evidence employers can act on. Our research points to three program elements that consistently move hiring decisions:

Structured work-based learning

Any format works as long as it involves real tasks, a real supervisor, and a real deliverable. Those three conditions are what produce evidence employers act on. This could include:internships, micro-internships, live-client projects, or employer-connected school projects.

Third-party validation of performance

A past manager, teacher, or program intermediary who can confirm what a young person did and how they did it closes the gap between a candidate's self-report and what an employer needs to feel confident.

Tangible artifacts

Completed projects with defined scope and documented outputs give employers something concrete to evaluate before the hiring decision.

The employer relationship requires the same intentionality. Programs that reduce operational friction, build the relationship before requesting a hiring commitment, and start with small structured cohorts are the ones employers return to. The early-career labor market has no shortage of willing young talent. What it lacks is the program infrastructure to make that talent visible at scale.

“If we had a clear roadmap and weren't adding extra steps, we'd be all in. The key is creating value, not more work.”

PRESIDENT AND CEO, REGIONAL CHAMBER OF COMMERCE

That infrastructure is what the organizations doing this well have built. And it is what the rest of the market needs to catch up to.

Work with Artemis Connection

Artemis founder, Christy Johnson, began her career as a public school teacher, left for an MBA when she saw strategic shifts in the workforce she didn't feel equipped to address, and returned to build Artemis Connection in order to work across the public, private, and non-profit sectors. She continues to teach at the University of Washington and coach early-stage founders at Stanford University. The firm runs an annual Fellows program to bring high school and early college students into Artemis work with the goal of providing direct exposure to students, future employers, and the intermediaries who are working to address the growing issue addressed by this paper.

Artemis helps organizations translate research like this into action: designing scalable pathways, reducing employer friction, translating employer demand into program architecture, and building the operational infrastructure that makes early-career talent systems work.

If your organization is working on any part of this problem, reach out to www.artemisconnection.com. For ongoing research on early-career talent and workforce systems, subscribe to our newsletter.